Help with the Butterfly manhole-inspection app
Questions, problems, or feedback about Butterfly? Email us:
We aim to reply within two business days. When you write, it helps to include your device model, your iOS version, and a short description of what happened.
No. Butterfly is built to work fully offline — everything you capture is saved on your phone first and uploaded automatically when you get a connection. You are never blocked underground or out of range.
Your inspections and photos are stored in Canada (Montréal). We use no analytics, no advertising, and no tracking. See our Privacy Policy for the full detail.
Sign in on the new device and open Account → Restore my inspections. Your live inspections and photos are pulled back down from the cloud.
From inside the app: Account → Account Management → Delete Account. The app tells you exactly what will happen before you confirm. See the Privacy Policy for how account deletion is handled.